Privacy Notice

Deborah Rose
FdSc, PGCE Cert Ed, MBACP
Lets Work Through It Counselling & Therapy Service
Registered with the Information Commissioner’s office (ICO) Reg Ref: ZA253553

 

The contents of this Privacy Notice outlines & confirms how I Deborah Rose of Lets Work Through It Counselling & Therapy Service use & protect any information that you give me. Any information you share with me will only be used according to this privacy notice. I would like to assure you that I am committed to safeguarding & protecting your information.
I will keep my privacy policy in line with legislation & if there are any changes to this I will inform you accordingly.

For the purposes of Data Protection Act 1998 & General Data Protection Regulation (2016), I Deborah Rose am both the Data Controller & Data Processor for Lets Work Through It Counselling & Therapy Service.

Your Data
Information Collected:
I collect & store your name, telephone number, email & other personal information that you provide to me. I also write brief session notes each time we meet.

How I store information:
As part of our work together I will keep brief notes recording our sessions together. These are stored in a locked filing cabinet and destroyed 7yrs after your counselling has ended, unless agreed otherwise. Your contact & appointment details will also be kept for 7yrs unless agreed otherwise. If we exchange emails or texts these will be deleted 1 month after receipt, unless they form part of your notes or are needed for income tax purposes in which case they will be kept for 7yrs. I will store your telephone number on my mobile phone, (password protected) under your first name (only) until your sessions end and then I will delete your contact number. If I change mobile phones I will delete any details from my old phone. If I produce any reports on your behalf these will be stored for 7yrs. All information on my phone/laptop are (password protected). I store appointments in my diary by first name (only). All information is kept for 7yrs due to Insurance purposes & tax records (unless otherwise agreed or as stated above).

How I use this information:
I will use your contact details in order to make appointments, communicate information & to run & maintain my business. As mentioned above I will keep brief notes from our sessions together & from my supervision sessions, these help to support me in maintaining more clarity within our work together and aid my work as a therapist. I will not use contact information or session notes for any other purpose. If I am requested to provide a report on your behalf, (by yourself or another party) I will send this to you for approval before it is sent to the party requesting it. This will also be stored for 7yrs.

 

Website Privacy Statement
This statement confirms how I Deborah Rose of letsworkthroughit@gmail.com under the business name of Lets Work Through It Counselling & Therapy Service use & protect any information that you give to me when you use this service. (Please refer to first paragraph of my policy above which refers to safeguarding & protecting your information).

By using my website you are accepting and consenting to the practices described in this policy.

Information Collected
Most websites use Google Analytics (GA). This data is used to process information such as how many people use the site, how they find it and how they look at the website. It also records your IP address which can personally identity you. Google do not give me access to this.

When completing the form on my website you will give me information such as your name, & telephone number or email.

At times and when acting in your best interests, I may need to process information that is personal and in some circumstances this may need to be shared with a third party such as a GP. I would advise that if at all possible you do not share personal, sensitive information on my website, but if you choose to do this, then you will be allowing me to process it as part of our work together with your consent.

How I Store Information
If contacting me via my contact form on my website, no data is stored by the website or passed to a Third party. All data is transferred & stored within the European Economic Area.

Any data that you send to my site is at your risk and I cannot guarantee the safety of this. Once I have received your data I then have security in place to safeguard your information and prevent unauthorised access. I will store information for no longer than 7yrs and no less than a month depending on information provided. My laptop is password protected to ensure the safety & protection of your information.

How I Use Information
I use information for the following purposes:
• To provide you with a requested counselling service.
• To provide relevant information and to carry out a contract between yourself & me.
• To administer & improve my website
• To keep my website safe & secure
• To keep records
• To run & maintain my business, ie financial records
• To let you know of any changes to my service.

 

Your rights & Access to Information
As my client you have the right to ask to see any information that I hold about you. Unless prevented from doing so for legal purposes. I will provide this information to you within 1 month of your request. I would welcome the opportunity to discuss this within a session.
You also have the right to ask me to change any information I hold which is incorrect and to ask me to delete any information that I hold on you. I will do this except if I need to hold information for legal purposes such as my business tax purposes.

Complaints
If you wish to complain about the way in which I hold data in any way, I would initially appreciate it if you could please contact me Deborah Rose who is the Data Controller of Lets Work Through It Counselling & Therapy Service. If you have any further concerns which are not addressed then you should contact the Information Commissioner’s Office (ICO) at https://ico.org/concerns/handling or phone 0303 123 1113

Breaches
If for any reason any of your data is stolen I will report any data breach to the Independent Commissioner, to the British Association for Counselling & Psychotherapy & to yourself within 72 hrs. My data protection registration reference is ZA253553.

Contact
If for any reason you wish to contact me with questions, concerns, requests or complaints then please contact me on/at:

Tel: 07976 878570
Email: deb@letsworkthroughit.co.uk